• About my replacement of my default earphones which are in warranty

I have submitted all the asked document on March of this year .and they agree that I have default one.so they shared a address for me to collect the ear phones.but I have been there thrice but they always say it's out of stock.and after that not even Jabra support is responding well it's been like 4 months not heard from them. They say that next replacement is mine but God knows when are they intending to change my earphones. Company name is Jabra and my earphones cost around 5,500 .I have all the full email history. Can I do anything legally here.
Thanks in advance.will be eagerly waiting for a response
Asked 6 years ago in Civil Law

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18 Answers

File a consumer petition in consumer Court

Netra Mohanchandra Pant
Advocate, Navi Mumbai
1590 Answers
5 Consultations

1. Send a legal notice to the Company and ask for replacement immediately.

2. If you don't get positive response, file a case against the company for deficient service in the competent Consumer Forum  to get back your money with interest.

Shashidhar S. Sastry
Advocate, Bangalore
5624 Answers
339 Consultations

You can file complaint against company before consumer forum and seek orders to direct company to replace defective ear phones 

 

2) also seek litigation costs and compensation for mental torture undergone by you 

Ajay Sethi
Advocate, Mumbai
99779 Answers
8145 Consultations

Hello,

Send a legal notice to them for the deficiency in service and the cheating an the fraud. 

further, if they do not respond then you may approach the police and lodge an FIR for fraud and cheating. 

 

Regards 

Anilesh Tewari
Advocate, New Delhi
18103 Answers
377 Consultations

Yes, you can file a case before the Consumer Forum for deficiency in service and for compensation as the material supplied is defective.

Koshal Kumar Vatsa
Advocate, Gurgaon
2282 Answers
3 Consultations

Hi,it is advisable to file a complaint in consumer court for compensation 

Hemant Chaudhary
Advocate, Gurgaon
4632 Answers
67 Consultations

You can file a consumer complaint before the district consumer forum seeking replacement / refund along with compensation for mental cruelty.

Shubham Jhajharia
Advocate, Ahmedabad
25513 Answers
179 Consultations

File complaint in consumer forum claiming replacement and compensation and cost of the suit. 

Or if you want to avoid litigation then you can issue legal notice for replacement, for taking a chance of early settlement of the issue without going for any litigation.

 

Kallol Majumdar
Advocate, Kolkata
2837 Answers
14 Consultations

Serve a lawyer's notice to the company and shopkeeper and then file a complaint case before the consumer forum to seek damages for deficiency in service.

Ashish Davessar
Advocate, Jaipur
30840 Answers
981 Consultations

Issue legal notice and ask for refund with interest. Still not refunded, file consumer complaint.

Yogendra Singh Rajawat
Advocate, Jaipur
23081 Answers
31 Consultations

You can file a consumer complaint yourself and they will replace it.  You can also claim compensation from them

Prashant Nayak
Advocate, Mumbai
34515 Answers
249 Consultations

If there is shortage in service and the company is not replacing the earphones which is in warranty and they agreed for you have to file a complaint case with consumer forum and claim the compensation for mental agony legal charges and the cost of the earphones

Vimlesh Prasad Mishra
Advocate, Lucknow
6851 Answers
23 Consultations

Dear Sir,

You can do by issuing a legal notice then approach the Consumer Forum. He has to pay compensation of Rs.50,000/- at least.

 

Kishan Dutt Kalaskar
Advocate, Bangalore
6230 Answers
499 Consultations

send a legal notice for changing the non-working instrument and mention in the notice about since when it is non working and how many attempts were made by you to get it replaced. ensure that you send this notice as quickly as you can and the assistance of an able advocate is advised in it.

if you dont want to take the assistance of an advocate then i am giving brief format to write notice:

date

1. shopkeeper or store name and address from which you purchased the product

2. name and address of the company (Jabra)

3. Director of Jabra Company

subject: Your no-response to the replacement of the earphones under warranty

Dear Sir

1 i had purchased the earphone on _______ having batch no.______ with warranty till ________

2. the earphone stopped working or not working properly since ________ 

3. i contacted the store addressee no. 1 and he .... (here give parawise details about what had happened)

4. 

5

6

you are therefore hereby requested to please change my instrument at the earliest or else i will be constrained to take legal recourse and you will be liable for all the legal expenses incurred besides the damages and harassment meted out to me.

yours truly

Gopender
Advocate, New Delhi
383 Answers

You can file case in consumer court against the company 

Deepankar Kataria
Advocate, Delhi
194 Answers

issue a legal notice through an advocate to company and file complaint before consumer forum on Defeincy of Service and claim refund along with compensation

Mohammed Mujeeb
Advocate, Hyderabad
19325 Answers
32 Consultations

First issue a legal notice to the company demanding the ear phone which was supposed to replace the faulty one.

After that you may drag them to consumer forum for releif and remedy.

T Kalaiselvan
Advocate, Vellore
89978 Answers
2492 Consultations

Dear Client

  1. Yes you can file a complaint Application in District Consumer Redressal Forum. 
  2. Hire A lawyer for drafting of complaint application and appearing on your behalf. 
  3. Attach all the copies of Email and Bill with application.
  4. The complaint should be regarding replacement and after sale services. 
  5. Claim for replacement and compensation for harassment from past 4 months. Also for claim for legal expenses.

Mohit Kapoor
Advocate, Rohtak
10686 Answers
7 Consultations

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