Simple as all that is an advise to collect all the documentary evidence of your placed order , complaint number and evidence of asking for compensation from the said company.
Collect all data above mentioned and draft parawise a complaint addressed to the District Consumer Court narrating all the details of the matter so as to apprise it of the facts in issue.
Support the facts of the said complaint with an affidavit duly attested by a notary.
Not a tough process. No need of a lawyer if you have a little confidence.
You can go the compound where the consumer forum is situated. Visit two three typists there and ask them whether they could draft the complaint. Pick the one you find is the better out of the lot. Get the same typed from him and present the same before the consumer court.
The matter is simple. The court officer will help and guide you . Notice will be served upon Amazon and when served you shall tender your evidence by way of an affidavit in support of your case.