Hi, I would like to close my homeloan from IndiaBulls. But they are NOT opening their branch offices, not attending customer care calls , neither responding to official email address. I have received banker cheques those to be submitted in IndiaBulls. But as they are NOT opening all are with me and I am paying interest both parties. All financial institutions should be running now but IndiaBulls neither opening nor running even proper customer care service for streamline I need suggestion how to take it up, appreciate your help and gidences
Is branch office in red zone ?
if so offices may remain closed till lock down is lifted on 31 st May
it is for state govt to permit opening of branch office of housing finance companies
You can make online payment by transfer into finance company account
No - its not . I visited multiple branches in different locations in Bangalore. Neither their customer service is running nor even replying to emails. (Even not generating the tickets). Sending any message online just stays in queue . I have emails for last more than a week, no one responded yet.
Write them mail of closing home loan. You are willing to clear full payment today and not liable to any interest. Now arrange the process and till than you are not paying any further amount.
And i think, today it may have opened ?
You can make online payment t by NEFT transfer
Its due to COVID probably , write a email to the head office and if you still dont get any reply send them a legal notice.
send a legal notice to them through your counsel on the registered office address as well the residential addresses of the directors and give them 15 days time, if they are not ready to accept the amount within notice period then after the notice period you may instruct to your bank for stop payment and file a writ petition before the High Court for the same.
Feel Free to Call
You must create an evidences fot the steps taken by you in this regard,.
For that you write a letter communicating your decision to close the said loan by fully discharging the loan amount and the interest accrued as on date.
send this letter by registered post to their office address, get it returned undelivered, keep the correspondences secured so that you can prove it ass an evidence before court in case of any dispute ion this regard after the office opens for normal functions.
Hi,it is advisable to wait for sometime as due to lockdown the work force the staff has been effected ..
You may not get responses for your emails because once the office is not functioning then how can you expect any response from them.Hence you were advised to write to them and send the communication by registered post.
Due to current pandemic crisis, you will not find any office functioning in normal manner hence you may have to wait for some more time to allow the things to return to normalcy.
You can send them a legal notice for the same to their registered office address and keep the proof of sending the legal notice with you for future use.
After 7 days file a specific performance suit against the company if the efiling portal of your district court is working
- Actually , the statement from IndiaBulls Housing comes under amid arrest of Yes Bank co-founder on alleged money laundering charges , and further Indian independent and professional investment information and credit rating agency (ICRA) downgrades outlook on Indiabulls Housing to negative.
- Hence the IndiaBulls reconstructing its functions , as per the memorandum of RBI.
- Since, you want to deposit the bankers cheques for closing your home loan , and facing difficulty due to non functioning of its branches in Bangalore, hence for showing your intention for the same , you should send a notice /letter/complaint with its head office based in Gurugram i.e. Indiabulls Housing Finance Limited, Indiabulls House, 448-451, Udyog Vihar, Phase - V, Gurugram - 122001, Haryana, or also lodge your complaint on its head office website dully available online.
- Further, inform that you will not responsible to pay any interest due to deficiency of services on the part of Indiabulls.
Good luck and dont forget to rating Positively.
If you have the money bmbut they are not responding then you may file a consumer complaint in the district consumer forum after the lockdown opens. You were ready to pay but they didn't care resulting in losses for you. Collect all evidence relating to the correspondence.
1. Then serve a lawyer's notice to it at its main branch in Bengaluru and seek redemption of mortgage.
2. If you still do not receive a reply then on the commencement of regular functioning of courts you can sue it in Consumer Forum to demand the return of documents and also compensation for mental agony.
You need to file a complaint with banking ombudsman if not addressed you can approach consumer court with complaint of deficiency of service.
loans cannot be pre-closed online, therefore you are required to find the nearest branch, where you can pre-close your loan.
you have to wait until lockdown lift.
Dear querist,
1. transfer the amount through online mode(Preferably NEFT transfer)
2. send the notice of intimation on their registered mail id and cc your loan agent also.
3. To be very certain once the lockdown ends, you cans end the formal notice of intimation in hard copy.
even if, they are not responding, it will be considered that you closed the loan once you made the full and final payment including the interest amount upto the date thereof.
Regards,
YUGANSHU SHARMA
ADVOCATE
Issue a legal notice to their registered head office in India, stating that you are dissatisfied with their services and want to close the home loan or shift the home loan to another bank. If they do not respond, then approach the consumer court seeking out your redressal.
Dear Sir/Madam,
You are suggested to write to ombudsman regarding the said action of the IndiaBulls.
1. You should try to make online payment in your loan account.
2. If this situation continues then approach consumer forum against Indiabulls for not providing proper customer service due to which you had to suffer huge loss of interest.
3. Claim waiver of interest and compensation for delay and harassment suffered.
You can write (email, whatsapp, sms) to the the Head Office and your home branch of India Bulls from where you obtained loan, stating that, you intend to close your home loan by submitting banker cheques and make a specific mention of not paying interest due to their non availability.
Using the above, you can claim waiver of interest payable.
You have to wait till lifting of lock down, and close the same immediately on their commencing of business.
