1. If it's under warranty, they are legally bound to repair it; or if it's in a condition it can't be repaired; then they are legally bound to replace it with a model with similar features, without any depreciation (ie without you having to pay a penny) 
2. The company refusing to comply by 1) amounts to deficiency in service. The legal remedy for it is to file a petition in consumer Court. 
3. I'm prepared to handle the case.

If refrigerator cannot be repaired company should replace it with brand new refrigerator 

it should not  recover deprecation charges from you 

File a complaint before the consumer forum as the company after just 2 years failed to provide the parts for the freeze. 

The consumer forum.shall pass order in favor there are.such precedents.

You can give a legal notice to.LG if on notice they fail.proceed for complaint.

Relax back file case in consumer forum, you will get justice. Compensation, litigation cost and everything

File a consumer complaint against them in the district consumer protection forum. This is weird. Why should you pay for the depreciation when they are at fault.

Regards 

Ask them to pay whole amount. It's their fault and u need not to pay anything. However if they insist you can allow 4-5000 rupees as deduction. Better take refund and purchase after evaluating market. 

Regards 

GMGupta Advocate

Don't agree file a complaint in the consumer court you will get the compensation 

Dear Sir,

You are correct. It is illogical proposal. Let us get issue a lega notice and file consumer case and PIL as many companies they are scrapping the model and saying the parts are not available. They cannot do like that.

Offer of LG is not bad  so go ahead.

When you have purchased the refrigerator ? Is it in warranty period , if yes than it will exchange without any payment. Issue legal notice.

Hello, 

Companies are required to give  service support to the product till its expected life expectancy. 

if you are ready to get the same exchanged then it is alright otherwise you may approach the district consumer forum and fight the case. 

Fighting the same will take a long, so you may keep all the considerations in mind before moving forwards. 

Regards 

you can send them a legal notice stating deficiency in service from their end and that legal action would be taken in case they refuse to comply.. 

1. As per the information mentioned in the present query, makes it clear that the company has been putting blame on you indirectly by deducting the depreciation amount which is totally their inability to repair the same.
2. You should approach the consumer forum and file a consumer complaint against the company and then also ask for the litigation fees plus the refund of full amount.
3. You will definitely get the justice as the depreciation amount is something when you are selling with your own wish and comfort to the company, but surely not in the present case of yours.

If the warranty period is not expired then you don't accept their offer.

You may ask them to replace the defective product with the new one or to pay the cost of the product.

If they dont agree then you may approach consumer forum for relief and compensation.

No The company have no right of deducting the depreciation for a product which they are unable to repair due to unavailability of parts.

If the refrigerator is in warranty and company shows inability to repair the refrigerator then they are bound to provide you replacement with same quality refrigerator.

And if they doesnt provide you replacement without depreciation then you can file a complaint in consumer forum.