However few days ago I got a legal notice that the post on the consumer complaint website needs to be withdrawn and I need to furnish an unconditional apology as I had defamed them on a public forum.
I now need help and advice how to respond to them properly as this in my opinion is very unjust and unfair.
Please advice, I don't live in India so I cannot visit a lawyer in Delhi personally.
The demand in their notice is unjustified.
Infact it is because of this consumer case that they have come down to refund the amount paid by you to them.
You can give a strong reply through a lawyer denying all the allegations and also refusing their condition to tender the demanded apology.
For this service you need not come down to India.
You can choose a lawyer, engage his services for giving a suitable reply to this notice and these instructions can be given from the country where you are residing now to your lawyer, who will take care of the issue and do the needful.
You should furnish complete details of the case to the lawyer who you would like to engage for giving a strong and proper reply to the notice.