I wish to inquire about Consumer Rights when it comes to purchasing a new car or motorcycle, my question is if I buy a brand new car/bike and it turns out to be faulty then do I have the right to reject that vehicle and either ask for a replacement or refund
The warranty and guarantee conditions will support youir views
The thing is I bought a new Royal Enfield bike 1 1/2 years back and it was faulty from day 1, I complained about it as soon as I got it out of the showroom(took the delivery), but I was told that I cannot ask for a replacement or refund but rather they will fix the problem, now the warranty has expired but the problem is still there, the problem is in Gear Box shifting so its not some minor issue but a major issue as gears don't change properly and could result in an accident
Within the warranty period you should have brought the issue to notice of the dealer and dragged them to the consumer forum.
Somebody's irresponsible reply should not have made you keep quite about the issue then, however you look for some options by first issuing a legal notice to the dealer about this and seek replacement or refund or repairs at free of cost.
So would really like to understand did I made a mistake by not filling a legal complaint against Royal Enfield for giving me a faulty bike? I really wish to understand my rights so that the same thing doesn't happen to me again in future, this was my first ever vehicle and the experience has been really really bad, I am now really scared to buy a second vehicle may that be car or bike
You had an opportunity to book the company before the consumer forum for relief and remedy however even now try to get some relief by sending a legal notice and wait for the developments.