Non Refund of 1) Non-OYT deposit and 2) Voluntary deposit by MTNL,Mumbai since last 5 years.

With reference to the above mentioned subject, I would like to inform you that I surrendered my telephone connection no.21644676 and returned the instrument on 6th June, 2019, at Mulund telephone exchange, vide application no.20194676 subs.no. [deleted]. I was informed that I would be receiving the amount of voluntary deposit lying with MTNL and non OYT general deposit shortly. I personally visited Mulund telephone exchange on a number of occasions but they kept delaying the refund on one pretext or another later on I was told to contact Charai telephone exchange at Thane to pursue the matter. It is now more than 4 years that I have still not received the amount of 'voluntary deposit' of around ₹ 3000 as well as 'OYT general deposit'. I have already sent 2 emails to [deleted] and [deleted] on 17-July-2023 which have not been responded so far. I have thereafter submitted the written request for the refund along with the necessary enclosures on 01-August-2023 at the Charai telephone exchange. I have still not received the amount due nor have I heard anything from the concerned department. My complaint through email was acknowledged by Vivek Srivastava who instructed the DM (Cash and Work) to do the needful on 14/8/23 but the monies are still not refunded. The citizen charter of MTNL clearly states that the refund should have been made within 60 days.