Fraud with execution of course

If the academy or institute won't properly show the content and show the intended live or recorded videos as they have to show can I file a complaint? for eg: videos are interrupted, low quality, different quality then of demo videos, lacking in content, won't even having basic infrastructure to showcase content during live class although they say due to covid-19 they have to take classes from home. Classes are being governed on mobile app where the only thing you can do is type of each question during the class whether it will take whole one hour to answer your query and that lets interrupt the course also. The promised full course coverage content is not being provided by institute although taken full money of 10999rs at once. No proper support staff, pledging to contact to single person and on same time frame if needed. So as per above info, can I say they are doing fraud with candidate? although it seems I am the only one who wants to exit from the course due to all such issues. I have mentioned the above list of issues to their manager 2nd or 3rd day itself. But as per their policy they are not refunding my money back instead asking me to bear with whatever I have like live lectures in same existing quality, or else they can provide 2 year older recorded videos. They say that due to security concerns we can't switch to any other tool just on mobile. There head office is somewhere in Delhi or NCR region, and currently the faculty is taking class from his home bhopal.