Power Supply Temporary Disconnected

Sir, I, Indrapal Singh Sikarwar took electricity connection in the month of Jun 18 from Torrent Power with service no. 705043926. However, I have also paid first electricity bill for the month of Jul 18. Now, on 24 jul 18, my connection have been disconnected temporarily due to reason 'no meter charge'. Further, I bought my current house from a builder & after that I applied for torrent power connection. A team from torrent power had also surveyed my home location and approved my connection. Thereafter I took connection & also paid one month bill. Now I want to know how my connection can be temporarily disconnected if I regularly paying billing amount ? Being a Army person, I am on duty at Jammu. I sent My wife to visit agra torrent power office for concern matter. The staff told her that an FIR have been lodged against the builder who used the electricity to construct the house and therefore her connection have been temporary disconnected until the builder pay the charges/penalty for energy theft. Now, I am not understanding that since I took connection, there is no fault from my side then how the connection may be disconnected? The concerned fault is from builder side, not my side. My family is in very hard trouble due to non electricity available in home and I am also on duty in Jammu. It is requested that the necessary guidelines may be provided to me for the concerned issue. Thank you sir.