Decline of proportionate fee return by FIITJEE

Greetings to all the esteemed advocates , I am a student in class 12th , and I am a student of FIITJEE ltd. which is a coaching institute , for IIT aspirants . I have recently undergone a complete ligament tear in the right knee ( ACL ) and I am to undergo a complete ACL reconstruction surgery , which will make me partially immobile , and I will not be able to attend the classes over there ( for about 3 to 4months ) . Also according to the claims of FIITJEE ltd. , by now class 12th syllabus should be started , but still class 11th syllabus is going on , which further creates a problem for me as I will loose a lot from not attending the classes for such an extended period of time . We have asked FIITJEE ltd. to return us the fee for only the last year I.e for class 12th as the syllabus has not begun ( since I had enrolled for a 4 year programme from 9th to 12th { 2014-2018 } ) My father has recently Been after the institute for the refund of fee after a sufficient reaction time provided by us and after a lot of mental agony , the reply from FIITJEE was that refund of fee is not possible in any case ( even on such medical grounds ) . The documents provided to FIITJEE ltd. ( both regional office , chennai and main office , Delhi ) were as follows - my enrolment data of FIITJEE , ID CARD photocopy provided by FIITJEE , also medical reports , MRI and comments from the surgeon. Also since my father is a service class government servent, each and every rupee is important , leave alone Such a big amount . Hence , I request you all to please to help me .