Sir,
I stay in Guwahati (Assam), i have went to Delhi during last month done shopping in Delhi Hut on 30th Jan 2016. There i used my Bank of India debit card to pay Rs 6350, First when it was swiped a transaction failed slip came out , then i tried for second time but still transaction failed but receipt did not come out . Both transaction failed and the merchant did not received the money, BUT both time money deducted from my bank account. So, total of Rs 12700 has been deducted but payment was not successful .The merchant said that the money will be refunded by the bank automatically and so i paid them Rs 6350 via my Standard chartered Bank debit card which was successful. After i came back to Guwahati, i waited for few days but still money have not been refunded by Bank of India. I have visited by Branch and reported the matter and submitted the form requested by the Bank of India people. Today is 20th Feb, 2016 and still money is not refunded. Bank of India people say that the money is not with them, while contacting the merchant they also deny getting the money. Bank of India people is not telling me where has the money gone and they are not refunding it. The merchant (Delhi Hut ) confirmed again that they have not received the money and ready for for further inquiry. Bank of India people is still not declaring me where has the money gone and still not been refunded to me. At this situation , i think that the money is somewhere with Bank of India and they are not giving me clear information regarding the money, What can i do know and how should i proceed ?
Asked 8 years ago in Criminal Law
Religion: Hindu
Sir,
I am a simple living middle class person and never had any experience with Lawyers , Police court etc.,.. I will be thank full to you if you kindly help me clearing the following points:
(1) Where to go and how to file an RTI with Bank of India to know where the money is actually at present ? Is there any fees for it ?
(2) Where to go and what type of Lawyer to ask for this type of case ?
(3) Where to go and how to take help of consumer protection ?
Thanks in advance
Asked 8 years ago
Sir,
I am a simple living middle class person and never had any experience with Lawyers , Police court etc.,.. I will be thank full to you if you kindly help me clearing the following points:
(1) Where to go and how to file an RTI with Bank of India to know where the money is actually at present ? Is there any fees for it ?
(2) Where to go and what type of Lawyer to ask for this type of case ?
(3) Where to go and how to take help of consumer protection ?
Thanks in advance
Asked 8 years ago