Intentional nuisance of DTDC courier services
Dear Sir/ Madam,
I (Dipak Sharma) here by request to kindly check out the following matter and send your important reply and suggestions:
1. On date 23.05.2015, I booked a courier from Shyamnagar (24 pgs, North of West Bengal) destination to Mr. Ashis Kr Gaur of Delhi - 110093.
2. The courier envelope had a self (by me) written notice to the said person for refunding Rs. 6,28,000/-, which he extracted from me fraudulently.
3. According to the DTDC tracking system on its website the booked consignment was delivered to the person on 26.05.2015. But, the same consignment came back to me in unopened condition on 31.05.2015 but the consignment no. was overwritten by "L" in place of "K" as it was during booking by me (K76453910) returned with over writing "L76453910" with the reason "PSF" that means "party has been shifted" from the mentioned address, where the consignment was supposed to be delivered. Here, i got that this is an intentional evil activity of DTDC courier service branch of Delhi, Durgapuri that ruined my attempt to get that person.
4. So, in order to confirm whether the party has really shifted from the address, i again dropped a speed post containing white page to the same address, mentioning the envelop from LENDIA TOODAY of KARNATAKA-6 (a false address, just to confirm the availability of the person).
5. and the article of the speed post was successfully delivered to the said person, which clearly proves that the returning of my DTDC consignment was intentional activity of the delivering branch.
Now, in this case, i would like to know that how can i deal with or claim the penalty with DTDC courier service? If i am eligible to claim compensation/ penalty from DTDC, then what could be the maximum amount for it? and where should i put this case, to the Judicial court of my district or to the court of consumer affairs?
Asked 9 years ago in Civil Law