Missold insurance by an insurance company
An insurance company has mis-sold us an ULIP policy. We were advised that the policy we were signing has a lock-in period of 3 years with one premium to be paid in year one of Rs. 2,40,000.
We never received the policy document. after couple of months we went to the branch and inquired about the document. We learnt that it was actually a policy with 5 year lock-in and 3-year premium payment period.
It is not in our capacity to pay this premium for 3 years. So we requested the insurance company to refund the first premium with interest on the basis of :1) Mis-selling, as our consent was not properly taken 2) We never received the policy document till date
The insurance company rejected our repeated requests to refund our amount. We raised our voice through IRDA but every time the insurance company maintained that they sent us the policy document through a courier and some person received it.
Our request that we have not received the policy document was not entertained, they mentioned some courier # and closed requested.
Now, since we cannot pay the premium we want take the insurance company to the consumer court on the basis that we have not received the policy document. The insurance company has not taken enough responsibility to send us the policy document.
Asked 5 years ago in Civil Law
So, is it a good reason to file consumer complaint on the grounds that the policy bond was never received and the insurance company did not take enough responsibility to send the policy document. Without the policy document we could not avail the 15 day window return policy.
Asked 5 years ago