Driver of car dealer made an accident while taking my car for service
Based on my request, a Car Dealer (MNC) send a driver to pick my vehicle for regular service. I have signed the papers and given the car to driver. While he took my car an accident happened a person died on the spot. A case was filed on on Sec 279 and 304A. The service manager has promised me that the company will take care of every thing including legal and expenses to repair the car. He have spoken with me and my father politely and asked us to handover the RC and Insurance, we have given him without any question. He used this to take the vehicle out of the station. After that he stopped attending my calls. Very next day he called me and asked me to pay the expenses for the damages. He argued that I have signed in the document where in mentioned that "I hereby handover the vehicle to carryout necessary repairs to your driver. I take entire risk of any eventuality while driving the vehicle From and To my premises" After much verbal debate I have called the call centre and the very moment he became angry and a new CRM spoke with me in a trembling noise and he said that he will clear all the issues and asked me to get the complain back. The service manager was angry with me and he said that the company can't do anything to you we are the decision makers and he also said that since it is a rare issue the management has decided to take care of the expenses. After that I have withdraw the complaints since the
They keep on changing the promises with regards to the delivery. I have waited for 3 months for the delivery and after 100 days they said that the car is ready for delivery. I went and checked the car, where I am not able to shift the gears.
First he said that he will clear
After a week he asked me to drive for 1000 kms after that the issue will be cleared
After few days he said that the cars clutch is half condition
Now he is asking me to pay Rs 30000 for changing the clutch assembly
He argued with me that the car has crossed 150000 kms and the issue is because of that only.
What we have to do sir? Did i owe anything to the company?
Asked 4 years ago in Civil Law