On 26th of Feb Air India denied me boarding on a confirmed ticket on a flight to Paris, CDG from IGI. I was given the excuse that I didn't do a web check in but the actual fact was that flight was overbooked. I told that I have a confirmed ticket with a seat number and was well ahead of time at the airport for check in but still I was not allowed to board. Surprisingly, my colleague who was travelling with me for the same trip, he was allowed to board.
Since it was a business trip and travelling was necessary I requested an alternative flight for the same day but no same day flights options were availed to me, the travel agent of my company could see those alternative options at his end but somehow AI staff couldn't. For five hours I ran from pillar to post but no one showed any interested in resolving my issue lest even offer a glass of water or a seat out of courtesy.
After running out of options and tired to exhaustion, I took the ticket for next day as it was the only option left open. AI staff promised a 5 star suit as a relief for my troubles that day but as it turned out it was some third grade hotel in mahipalpur. Anyhow, at the hotel I checked with my employer if I should make the trip on 27th as they were the sponsors of my trip and I was told not to go ahead with the trip as I missed the crucial meeting. I lost an important opportunity to not only further my career and get a promotion by helping my employer with the client project but also lost an important skill enhancing opportunity. It was huge embarrassment too in front of other travelers, colleagues and family.
Anguished, I filled a case at consumer forum and later in consumer court because AI was offering me a compensation of 20000 as per dgca guidelines, I thought it was too less for my pain and suffering at the hand of AI. I went to the consumer court and the case is currently in mediation.
I asked for a comp. of 10 Lakh but AI is not offering above 25000. I may go lower but I want to know how strong is my case. should I pursue it in court. How much time it may take to get a decision. Thanks for your time & guidance.
Asked 4 years ago in Civil Law