a) How long will consumer affairs take to initiate the mediation, what should be my course of action if the OP doesn't comply with my prayer.
Ans: It will take 12 -18 months then another 6-10 months in appellate consumer court
b) What is the amount of interest I can claim ?
Ans: You can claim upto 18 percent but usually it will allowed between 8 to 10 percent.
c) Greentech IT city management has also stopped responding to any emails or phones they are highly unprofessional and have cheated many, can I claim compensation too towards mental agony and harassment.
Ans: You can claim compensation be sure that some medical other documents are produced in support of your such claim,
Ration lad in the following case may be relied upon
State Consumer Disputes Redressal Commission
Post Office, Postal Department vs Umakant on 18 January, 2011
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, HARYANA,
CONSUMER DISPUTES REDRESSAL COMMISSION, HARYANA,
In view of our aforesaid discussion the deficiency of service on the part of the opposite parties stands
proved on record and the same is not to be overlooked keeping in view the fact that the complainant
who is a labourer had sent the hard earned money through money orders but the same could not be
utilized for a long period of about 3 months by the person to whom it was sent. However, at the
same time we feel that the compensation awarded to the complainant to the tune of Rs.30,000/- is
on hire side as the money orders amount was only Rs.2,400/- and therefore in our view awarding of
compensation of Rs.3,000/- to the complainant would suffice to meet the ends of justice. We order
accordingly. The impugned order with respect to awarding of Rs.1100/- as litigation expenses is
As a sequel to our aforesaid discussion, this appeal is partly accepted and by modifying the
impugned order direction is given to the opposite parties to pay a compensation of Rs.3,000/- and
litigation expenses of Rs.1100/- to the complainant within 60 days from today.
The statutory amount of Rs.15,550/- deposited at the time of filing the appeal be refunded to the
appellants against proper receipt and identification in accordance with rules, after the expiry of
period of appeal and revision, if any filed in this case.
Proceedings of Consumer Courts
The procedure for hearing of cases in the consumer courts is laid down under Section 13 of the Consumer Protection Act, 1986. Section 13 states that consumer cases shall be heard as expeditiously as possible with minimum adjournments. Further the court must endeavour to decide the case within 3 months of the issuance of notice to the opposite party. Finally, in a blow to the ‘adjournment culture’, the Act states that if any party seeks adjournment, then the reasons for the adjournment must be recorded and costs may be imposed, if necessary.
The powers of the District Consumer Forum also extend to summoning witnesses and recording evidence. It can exercise all powers under the Code of Civil Procedure, 1908 to this effect. The court can also pass interim orders in the matter should the need arise so.
Upon completion of the hearing, the District Consumer Forum is competent to pass a broad judgment on a wide range of issues under Section 14. Section 14 of the Consumer Protection Act, 1986 states that once the hearings are complete and the Consumer Forum is satisfied about the defect in goods or deficiency in services, it can direct the Manufacturer/Service provider to do the following:
1. Remove the defect in goods or deficiencies in service;
2. Replace the defective goods;
3. Return the purchase amount to Complainant;
4. Discontinue restrictive trade practices;
5. Withdraw hazardous goods from sale and cease manufacturing them;