Cancellation of 2 year subscription agreement
Our company had signed a 2-year non-cancelable subscription agreement in Oct 2016 with "Reseach & Advisory Company" for availing research and advisory services.
However, after the 1st quarter of availing the services, in the 2nd quarter, the quality and response of the service were extremely deteriorated and we were making all attempts to communicate and get the desired services as per the expectations, however, all efforts were in vain.
Thus, we didn't pay for the 2nd quarter invoices raised by "Service Provider" and sent them the written notice to cancel our subscription to the services in May 2017 expressing our dissatisfaction of our services.
After our cancellation notice, they continued to chase us and expected us to resume the services on the promise, that they will improve their services for better.
We continued to insist them that we don't want to engage further at which point, they have sent us the legal notice through their lawyers, based on our 2-years non-cancelable Agreement we have signed with them.
What are the options we have for responding to this Legal Notice and how we should protect the rights of our company to disengage with service providers, who don't meet our satisfaction?
We don't want to pay for services, which we have not consumed, as well as don't intend to avail in the future. What are our options..?
Asked 5 years ago in Business Law