• Qourier Service

Can a courier service on India be sued in court of law for not delivering the consignment but retuning the consignment to the sender without informing the consignee?
Asked 7 years ago in Civil Law

Ask a question and receive multiple answers in one hour.

Lawyers are available now to answer your questions.

6 Answers

courier is bound to deliver the consignment to consignee

2) if consignment could not be delivered to consignee inspite of repeated attempts consignment can be returned to consignor

3) file complaint before consumer forum for deficiency in service against courier company and seek compensation for mental torture undergone by you

Ajay Sethi
Advocate, Mumbai
94522 Answers
7485 Consultations

5.0 on 5.0

Yes why not. This is deficiency of service for which it can be sued for compensation before the Consumer Forum either by the consignor or consignee.

Ashish Davessar
Advocate, Jaipur
30763 Answers
972 Consultations

5.0 on 5.0

1) consignment note would contain jurisdiction clause

2)0 you can file complaint in kolkata as consignment was booked in kolkata , payment made in kolkata returned to kolkata

Ajay Sethi
Advocate, Mumbai
94522 Answers
7485 Consultations

5.0 on 5.0

The case can be filed anywhere in Kolkata, Erode or Bangalore.

Ashish Davessar
Advocate, Jaipur
30763 Answers
972 Consultations

5.0 on 5.0

Yes the courier service company can be dragged to the consumer forum for this deficiency of service.

This amounts to deficiency of service under the consumer protection law.

T Kalaiselvan
Advocate, Vellore
84711 Answers
2172 Consultations

5.0 on 5.0

Consignment booked at Kolkatta.

It has to be delivered by Erode Delivery Centre/Branch.

Company's Registered Head quarters is at Bangalore.

Where / in which forum we have to file the case

The cause of action for this case will arise at the place where the booking was done and the consignor shall be the party who can file the case before consumer forum.

T Kalaiselvan
Advocate, Vellore
84711 Answers
2172 Consultations

5.0 on 5.0

Ask a Lawyer

Get legal answers from lawyers in 1 hour. It's quick, easy, and anonymous!
  Ask a lawyer