You must  call the toll-free National Consumer Helpline to register an immediate complaint.

2)  Submit your case on the NCH PortalL 

3) Upload your original payment receipt, cancellation confirmation, and evidence of the 50-day delay

4) 

You may collect the details of transactions and date wise events, issue a legal notice to the Reliance dealer company venting out your grievances from day one till date and demand refund of your amount with interest after which if you don't get any relief you may approach appropriate consumer distress redressal commission for relief and remedy.

Send a proper Legal Notice with the help of an Advocate to the Company's Grievance cell by stating the facts and attaching the proofs of the same

• Your connection/application ID
• Payment amount and transaction reference
• Cancellation confirmation
• Timeline of events
• Details of the OTP/voucher incident
• Names/numbers of support representatives if available
• Clear demand:

  • Full refund
  • Written investigation into employee misconduct
  • Compensation for harassment/delay
    

    Also Mention that failure to resolve will lead to:

    • Consumer Court complaint
    • Telecom regulatory complaint
    • Cyber fraud complaint (if applicable)

     

Dear Client,

First, send a formal legal notice to Reliance Jio (through a lawyer) demanding immediate refund of the full amount paid, confirming that the gift voucher was not a valid substitute for a refund, and fixing a 7–15 day deadline, failing which you will initiate proceedings. Next, file a consumer complaint under the Consumer Protection Act, 2019, before the District Consumer Disputes Redressal Commission in your jurisdiction, pleading the 50‑day delay and refusal to refund as deficiency in service and unfair trade practice, seeking refund, compensation for mental harassment, and litigation costs. Escalate via the National Consumer Helpline to get a docket number sent to Jio for resolution, and if you have already used Jio’s two‑tier mechanism without satisfaction, mention that in your consumer petition. If the representative fraudulently asked for OTPs and misused a gift voucher meant for new connections, immediately contact your bank/card provider for a chargeback and report the incident to the National Cyber Crime Portal and to Reliance’s official fraud team, while keeping all evidence (cancellation confirmation, call logs, transaction history, screenshots, chat logs, OTP logs, and names of executives) and sending a final written demand by email/registered post before filing the consumer case.

I hope this helps and if you have any further issues do not hesitate to contact us.

The lawyer fee for sending legal notice will depend on the lawyer you may choose. 

There's no fixed fees for the purpose. 

The lawyer fees for sending the legal notice cannot be claimed in the case neither it is reimbursable. 

You can claim the fees but you need to first spend at least 15k to 20k for notice 

What is amount paid by you to jio 

if amount is not substantial sending legal notice would be an expensive proposition 

filing online complaint with grievance redressal officer of jio would be a better proposition 

You can claim compensation for mental torture undergone by you 

in such a case you will have to approach consumer forum for necessary reliefs 

Consultation fees varies from a lawyer to lawyer…

And yes you can claim that legal fees as well as the compensation for the loses you have faced.

Dear Client,

The legal fee for sending a single formal legal notice typically ranges between ₹1,500 and ₹10,000 for a consumer complaint type notice, depending on the lawyer’s experience and location, junior lawyers may charge around ₹1,000–₹5,000, experienced lawyers ₹5,000–₹25,000 or more, and online platforms may offer cheaper notices (sometimes around ₹299–₹3,000), plus small posting/courier charges (₹50–₹500). Yes, you can claim both the legal notice fee and additional compensation for the time wasted, mental harassment, and repeated efforts in dealing with Jio’s scripted responses and OTP fraud in your consumer complaint under the Consumer Protection Act, 2019, by specifically praying for refund of the full amount, compensation for mental harassment, litigation costs (including legal notice fees, court fees, and travel expenses), and interest on the delayed amount; the District Consumer Commission can award compensation and costs to the complainant for deficiency in service and unfair trade practice, and courts often allow recovery of reasonable legal expenses incurred before filing the complaint as part of “costs” if the claim is substantiated.

I hope this helps and if you have any further issues do not hesitate to contact us.

- Since , you have not availed any services from JIO then the said company is bound to refund the entire payment with interest . 

- You can send a legal notice for getting refund , and if no refund then file a complaint before the consumer forum and claim compensation for mental harassment. 

Issuing a legal notice is best option and claiming refund of amount, along with lumpsum compensation for trauma and time lost and refund of legal expenses everything can be claimed. 

For knowing the fees for issuing notice , i may need more details from you . Thus you may kindly contact me personally to discuss . 

Thank you . 

Warm Regards 

Adv Harshita Shah