You must  call the toll-free National Consumer Helpline to register an immediate complaint.

2)  Submit your case on the NCH PortalL 

3) Upload your original payment receipt, cancellation confirmation, and evidence of the 50-day delay

4) 

You may collect the details of transactions and date wise events, issue a legal notice to the Reliance dealer company venting out your grievances from day one till date and demand refund of your amount with interest after which if you don't get any relief you may approach appropriate consumer distress redressal commission for relief and remedy.

Send a proper Legal Notice with the help of an Advocate to the Company's Grievance cell by stating the facts and attaching the proofs of the same

• Your connection/application ID
• Payment amount and transaction reference
• Cancellation confirmation
• Timeline of events
• Details of the OTP/voucher incident
• Names/numbers of support representatives if available
• Clear demand:

  • Full refund
  • Written investigation into employee misconduct
  • Compensation for harassment/delay
    

    Also Mention that failure to resolve will lead to:

    • Consumer Court complaint
    • Telecom regulatory complaint
    • Cyber fraud complaint (if applicable)

     

Dear Client,

First, send a formal legal notice to Reliance Jio (through a lawyer) demanding immediate refund of the full amount paid, confirming that the gift voucher was not a valid substitute for a refund, and fixing a 7–15 day deadline, failing which you will initiate proceedings. Next, file a consumer complaint under the Consumer Protection Act, 2019, before the District Consumer Disputes Redressal Commission in your jurisdiction, pleading the 50‑day delay and refusal to refund as deficiency in service and unfair trade practice, seeking refund, compensation for mental harassment, and litigation costs. Escalate via the National Consumer Helpline to get a docket number sent to Jio for resolution, and if you have already used Jio’s two‑tier mechanism without satisfaction, mention that in your consumer petition. If the representative fraudulently asked for OTPs and misused a gift voucher meant for new connections, immediately contact your bank/card provider for a chargeback and report the incident to the National Cyber Crime Portal and to Reliance’s official fraud team, while keeping all evidence (cancellation confirmation, call logs, transaction history, screenshots, chat logs, OTP logs, and names of executives) and sending a final written demand by email/registered post before filing the consumer case.

I hope this helps and if you have any further issues do not hesitate to contact us.