• Delay and deficiency in service

It's been more than 35 working days since I registered a complaint about bluestar split AC (not under warranty) installed at my home, Issue is not at all resolved. Actually, motor and blower available in AC Indoor unit need to be replaced according to technician from your authorized service centre who visited next day from the date of complaint and owner of their authorized service center assured me of getting the work completed by next 7-10 days. After 10 days from that, in this regard whenever I contact to authorized service center, everytime, They are stating that they have already placed the order for the motor and blower to the company but they haven't received yet. even after 20-25 days from that, they couldn’t even arrange the required parts and just kept on giving me false promises and in this regard I already complained to escalation team few days back and in return, I was provided contact no of Sr.Service Delivery Head and Our Area Manager and I was assured of getting the work completed at the earliest but they were of no use as both of them were highly unresponsive.

As they (authorized service centre and area service incharge ) couldn’t arrange required parts in time and solve the issue, and to keep bluestar company in dark regarding this issue and to arrange required parts illegally either in second hand or from local spareparts dealers, on 16-4-22, without taking my consent, they even wrongfully/illegaly cancelled the complaint ticket ID, giving any false reasons and upon receiving update in this regard on my registered mobile number, I got to know about their wrongdoings and once again I had to contact your customer care and had to reopen the ticket. 

and upon enquiring for replacement of defective parts, they after making me wait for 30 days, After number of calls, follow-ups and complaints in those 30 days of registering complaint, lastly they, after 30 days, on the sake of providing said parts as what they assured, finally sent the defective parts available at your facility but in reality they hadn’t managed to get me the required parts even after 30 days from the date of complaints false promises, revealed the truth that required parts are not available with them and lastly they were wrongfully suggesting me to change the indoor unit itself which I straight away refused. If they couldn’t arrange the required parts due to whatever reasons, they should have informed me beforehand only but instead, they kept on giving false promises and made me wait for about 34 days and even after 34 days also, they couldn’t manage to resolve this issue and tried to suggest an alternate solution which was highly unacceptable.

Now we have no option rather than buying new AC. had they informed earlier right after registering complaint that parts are not available, I would have found alternate solution then itself, no need to wait for 30-35 days. what strict action can v take on company? and howmuch amount we can claim from company? thanks