You can send him a legal notice and then file a Consumer complaint against them
Got cheated by the online service agency who promised to deliver Dubai visa in stipulated time
Dear Sir, I needed Dubai visa (for 3 family members) which I require in 3 days. I googled out many website. There is one website M/s Gulf Travel Group Ltd. In that website there only one number and he communicates through WhatsApp only. He assured that he can arrange Visa 24 hours in express package and 2-3 working days for normal package. I forwarded passport details and made payment of Rs 14000 (normal package) to his Google pay account on 8th Nov and made air reservation for 11th Nov (thinking there is 4 day cushion). I called up on 10th, he told Visa will be ready by evening 8pm. Later told next day morning. Later told next day evening. I went to airport only to reschedule next day. I paid huge amount for rescheduling. The agency told Diwali is there hence lot of applications pending. He asked to pay 4500 extra for instant Visa. I didn't as it sounded fishy and i told I will pay only after Visa confirmation. I missed the next day fight on 12th November also causing loss of 30k and lot of mental agony. I googled and found there is one more victim who got duped recently on 7th November Now i ask experts, a) how to approach to this cheating case? He is completely fraud and cheater. I would like to know Which is the most efficient way to ensure we are compensated. b) Do i have file in consumer court or police station. I want refund of all my money and charges compensation of Rs 60k . I have whatsapp conversation only. Its clearly mentioned all the false assurances and misguiding customers. Though i have warned he is simply not bothered. Stopped picking my calls. c) He should be behind bars. I dont know how many people he has cheated. Pls advise. Regards Naveen
Asked 5 years ago in Criminal Law
Religion: Hindu
9 Answers
1. You can give a complaint against this fraudulent travel agency to the cyber crime police.
For recovering money you may have to sue him in a consumer forum only.
2. For recovery of money and also for compensation you may have to approach consumer forum, but the evidence with you may not be enough to file the case.
3. Then you can give a criminal complaint to the cyber crime police.
File police complaint gains fraudster for cheating and criminal breach of trust under section 406, 420 of IPC
2) also file case against him before consumer forum seek refund of money paid by you , litigation costs and compensation for mental torture undergone by you
You can register an FIR against him for cheating at the local police station, this also comes under cyber crime police station having involved online transaction. Whatsapp chat is admissible evidence should it contain sufficient facts related to the matter supported by the monetary transaction statement.
In parallel, you can move to the District consumer commission for recovery of the money paid along with costs. Both of these are separate paths and can be pursued simultaneously.
1. If there is online complaint procedure then do so with UAE authorities.
2. If this service provider has no office in India then case under consumer forum.
3. Lodge complaint with local police station if i has office in India.
1. First of all VISA is issued by the Consulate of the concerned Country and nobody can guarantee to hasten up the process against payment of money. Such Agents act as couriers only and have no role in the process. They just submit the application with the required documents and take back the Passport with the VISA stamp to return the the client.. You shall have to lodge a police complaint agai8nst that Agent for cheating you.
2. The said Agent can not provide the stated service in any way. So, deficiency in service is not attracted here. It is certainly an unfair business practice but you will not be able to find his address , name or address for filing a complaint case before the Consumer Court. You shall have to lodge the police complaint for being cheated as suggested above.
Dear Sir/Madam,
It is suggested that it is online/cyber fraud and you may directly submit the complaint on the website of ministry of home affairs.
a) Lodge a written complaint to the police and also before the Economic cell as well against that agency.
b) Police compliant , and also can approach the Consumer forum for deficiency of services
c) Try to lodge an FIR against that agency .
1. You can file a Police FIR, requesting investigation and charge-sheet, for various offences like Threatening, Cheating, Intimidation, Fraud, Breach of Trust, Mischief etc.... against the person, supported with all relevant supporting Documents, Evidences & Witnesses.
2. IF the Police does not take action, THEN you can file private criminal case u/s 156(3) Cr.P.C., in the local Magistrates court, seeking directions to the Police to investigate and file charge sheet. The said Person may come down for settlement.
Keep Smiling .... Hemant Agarwal
VISIT: www.chshelpforum.com
