File a complaint against them for cheating fraud and criminal breach of trust with the police.
Approach EOW, if possible.
Being over-charged & threatened by exploitative forwarding company
Hi, I ordered a small telescope from AliExpress. The seller mentioned that they'll be using a shipping company called "Yitong Express" for delivering my package. I received a call today from them, and they said that my package had arrived in India, and they quoted me a 80% customs duty on the package. On enquiring further details from them, an employee called Shameem threatened me saying that if I don't pay the amount, even my "father won't be able to find the package". I asked him to mind his language (albeit a bit rudely), to which he threatened me saying that he has my address and personal details, and that he can "finish me off". On checking the ICE Gate website, I found that the customs duty in my case should've been 44%, and not 80%. On checking the forwarding company's google reviews, it seems like I am not the only one who has had problems - ALL reviews for them are 1 star reviews, and they are known to harass people. Please kindly advise on what legal options do I have at this moment?
Asked 5 years ago in Taxation
12 Answers
- You should lodge a compliant against the said official before the police for the offence of cheating, blackmailing and threatening , and further forward one copy of the same to the AliExpress.
- Legally, custom official never call to consumer , except send a notice.
- You can also lodge your complaint before the cyber cell as well.
Send Email to shipping company that customs duty is only 44 per cent
2) enclose relevant notification which provides only 44 per cent is CD payable
3)if they refuse to agree file complaint against shipping company before consumer forum and seek orders to direct company to deliver telescope
You can claim your package legally. If the said company has any office in India you can file consumer complaint against them. Otherwise you can't do anything. You can claim your parcel from customs after paying duty
File a police complaint against them
Please issue legal notice to Company to deliver the goods as per order and agreement.
Please approach police and file case of extortion against the caller who made threatening call to you.
Since you know the name of the person who behaved with you in a rude manner, you first resort to legal action by issuing a legal notice to the company mentioning about the misbehavior of their staff over phone on so and so date.
You also make a mention that he has threatened you that he will kill you or words to that effect since he has your address. with him
You ask them to explain for having deployed such hooligans in their employment that whether to threaten the customer or whether they are not law abiding citizens.
You can also mention that you will sue them for defamation as well as for criminal intimidation and threats if they do not apologise for this kind undesirable behavior with the customers.
You state that he was demanding excess charges towards customs duty whereas the actual customs duty was not even half the amount demanded by him, hence this is an act of extortion.
You can take the assistance of an advocate to issue this legal notice.
Send the company based in India a legal notice. If they don't respond then file a criminal complaint against them immediately for threatening and defrauding you.
Dear Sir,
You are suggested to submit the police complaint against the said company and employee.
1. You should lodge FIR against that person for criminal breach of trust, criminal intimidation and charging you inappropriate custom duty.
2. You should record his call before lodging FIR against them.
3. You should also send a complaint to customs department against courier service.
Issue a legal notice through an advocate and file complaint before District Consumer forum against Company.
File a GD immediately in your local PS. Take help of a local criminal lawyer.
