You can get the letter drafted by you vetted/settled by a local lawyer.
To give you comments on the merits of this case, you need to give us some more facts as to the nature of case that was filed by this customer against your company
I have a case filed against my company where a customer had demanded for money, the amount he paid was 155000 and we refunded him 155000 however it was after a year that we had returned him the amount now he is asking for the interest charges for 1 year. We have drafted a letter in response to the complaint we just want to check if the format is right. or if anything needs to be added so that the case is in our favour
You can get the letter drafted by you vetted/settled by a local lawyer.
To give you comments on the merits of this case, you need to give us some more facts as to the nature of case that was filed by this customer against your company
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lawyer would check the draft reply and give you his inputs
Amount is refunded, if there was no clause in contract(in writing) that interest shall be levy on delayed amount, than only interest payable else nothing is payable.
See you can engage my service for same and looking at all facts and circumstances i can check and draft same.accordingly