Credit card settlement queries
I have well known credit card company send me a notice of settlement and non payment of my dues for last 3 years which is an outstanding amount of Rs 8,77, 000 today as per bank record .
My actual expense may not even be more than 50k in last 3 years and I have already paid the company 4.5 lakhs as charges and I am an Imperia Customer with other family bank and demat accounts. I do not wish to default but I can not pay this amount right away. I also not too keen to have a “settled” as it may damage my CIBIL but want to get it “CLOSED” at Rs. 5,10,000 as that was the amount when I started the conversation of negotiation but they are insistent on settlement or full payment of Rs 8,77,000.
I had initiated a conversation in Jan2018 asking my branch manager to give me details of all my statement for amount outstanding of Rs 5, 10,000 and after so many followup emails and calls from my side on this matter and her assurance emails saying she and her team will send me details they never shared anything at all. In oct 2018 the collection team shared me the statements and accounts.
On contacting the Banking Ombudsman, Mumbai II on this matter given the branch manager never paid heed to so many of my requests because of which this amount got piled up they replied-
In terms of provisions of the Banking Ombudsman Scheme-2006, this Office would examine only those complaints as specified in Clause 8 of the Scheme. It is observed that the issue raised is not within the ambit of BOS-2006. We therefore close your complaint under Clause 13 (a) of the BOS-2006 which states that “the Banking Ombudsman may reject a complaint at any stage if it appears to him that the complaint made is not on the grounds of complaint referred to in Clause 8 or otherwise not in accordance with Sub Clause (3) of Clause 9”.
In frustration of all the followups I sent an email to the Priority Redressal about 2 weeks ago stating I will be taking this matter to the court on the grounds of immense harassment and defamation caused.
Now, The District Legal Service Authority has sent me a pre-litigation notice asking me to attend a Pre-litigation stage to Lok Adalat u/s 19 (5) (ii) for final determination on this Saturday.
Also, The bank is not ready to give my gold jewellery that I need to release for gold against loan stating I need to clear the dues else they have the right it sell it off.
Please advice if I should go legal in court or go for this Lok adalat session, what amount should I negotiate and best way to close my account my account.
Thanks in advance.
Asked 6 years ago in Criminal Law
Religion: Hindu