• Insurance claim process

I bought bike from and got registered there itself.After that I shifted to bangalore within a year and moved the bike, after a year in my bike got stolen from bangalore.Insurance company has asked for RTO acknowledgement for bike theft but bangalore RTO superviser said to go to Delhi RTO.What all documents could be required to get he claim?Also will I get full claim as mentioned in insurance IDV value of bike?
Asked 6 years ago in Civil Law

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8 Answers

Dear Sir,

After filing an FIR, call the insurance company helpline and follow the instructions to file the claim against theft of your bike. Fill in the claim form and provide all the required information such as policy details, your bike's registration number etc.

The following information may kindly be read:

WHAT TO DO IF YOUR INSURED BIKE IS STOLEN?

Insurers will pay an amount equal to declared value of insured bike in case of theft

A report by one of the leading English dailies paint an agonizing picture for two-wheeler owners in India. According to it, a bike is stolen every 15 minutes in Delhi-NCR region. In Gurgaon alone, 3240 vehicles were stolen or snatched, out of which 2850 were bikes or scooters. The situation is similar in Mumbai where 2460 cases of bike theft were reported last year.

On any given day, you can be in for a shock knowing that your dream vehicle is not there in the place you parked it. Studies suggest that possibility of recovering a stolen two-wheeler is lesser when compared with a car since it is easier to hide and dismantle them.

comprehensive two-wheeler insurance plan can protect your bike against such unforeseen event apart from providing a mandatory third-party coverage for your vehicle. You can breathe easy even if your bike insured with a theft cover is stolen.

The insurance company will pay you an amount equal to the monetary value of your stolen bike. Just follow these steps to register the insurance claim against theft of your bike.

Register An FIR

The moment you come to know about the theft of your bike, lodge the First Information Report (FIR) for the same at the nearest police station.

File The Insurance Claim

After filing an FIR, call the insurance company helpline and follow the instructions to file the claim against theft of your bike. Fill in the claim form and provide all the required information such as policy details, your bike’s registration number etc.

Inform The RTO

It is mandatory to inform the Regional Transport Office (RTO) about the theft of your vehicle as per the law. Complete the formalities with them to obtain RTO transfer papers and other relevant documents.

Submit The Documents

Once the aforementioned formalities are completed, you need to send the duly filled insurance claim form along with the respective documents to the insurance company. Generally, you may require to send the following documents for a bike theft.

  • Insurance policy documents
  • Duly filled claim settlement form
  • Copy of Registration certificate of the vehicle
  • Copy of driving license
  • Original FIR copy
  • Letter to the RTO
  • RTO transfer papers

Approval Of Claim

After the police submits a ‘non-traceable report’ stating that your bike could not be found, the insurance company initiates the process for approval of your claim. The stolen vehicle need to be transferred in favour of the insurance company and you will be reimbursed with an insured declared value (IDV) of your bike.


Netravathi Kalaskar
Advocate, Bengaluru
4951 Answers
27 Consultations

Generally, you may require to send the following documents for a bike theft.


  • Insurance policy documents.
  • Duly filled claim settlement form.
  • Copy of Registration certificate of the vehicle.
  • Copy of driving license.
  • Original FIR copy.
  • Letter to the RTO.
  • RTO transfer papers.

2) After the police submits a ‘non-traceable report’ stating that your bike could not be found, the insurance company initiates the process for approval of your claim. The stolen vehicle need to be transferred in favour of the insurance company and you will be reimbursed with an insured declared value (IDV) of your bike.

Ajay Sethi
Advocate, Mumbai
99775 Answers
8145 Consultations

Dear  Sir,

Submit all your following  documents and send a legal notice to the Insurance Company.

Here are the steps that you need to follow to register a successful claim. Please keep in mind that time is of the essence in this scenario.

  • Register an FIR

This is very critical. The moment you come to know about the theft, you should go to a police station and register an FIR. Remember, this step is a must.

  • Call your insurance company

Next thing after filing an FIR is to inform your bike insurance provider about the theft. The insurer has its own set of formalities and processes that need to be followed during a claim. Again, ensure there is no delay here.

  • Intimate the Transport Office

It is mandatory by law to inform the RTO (Regional Transport Office) about the theft.  Later on, you would be needing transfer papers and other documents from them. Thus, take care that you don’t forget to get this done.

  • Gather the documents

Once you have done the aforementioned, you should focus on gathering the required documents to substantiate the claim. Once gathered, you should fill the claim form provided by the insurance provider (often available on the website) and attach the requisite documents.



Note that each claim requires a different set of documents. Largely speaking, for bike theft you would need: 
1. Insurance policy documentation
2. Photocopy of driving license
3. Photocopy of RC book
4. FIR copy in original
5. Duly filled claim form
6. Relevant RTO papers with required forms such as form 28, 29, 30 and 35



Additionally, you also need to have the original keys.

  • Apply for no-trace report

No-trace report, also known as untraced vehicle report, is a report you get from the police that states that the bike is untraceable.



Do note that it takes around a month for the police to give this report. This document is vital. Chances are high that your claim will be unsuccessful without it. 
  

 

Kishan Dutt Kalaskar
Advocate, Bangalore
6230 Answers
499 Consultations

See you need a police FIR and report by police that your bike was stolen from the city and it is not traceable based on same the insurance claim shall be processed.

FUrther you will get full amount as mentioned in policy. 

Shubham Jhajharia
Advocate, Ahmedabad
25513 Answers
179 Consultations

You must get idv value depending on depreciation of the same. The detailed list of documents will be supplied by insurance company

Prashant Nayak
Advocate, Mumbai
34514 Answers
249 Consultations

If your bike has been stolen, the first thing to do will be to file a police report. Notify your insurance company as soon as you file the police report, this will help in case the thief has caused some damage to others with your bike.
Also please note, your insurance company will not process your claim if you have not filed a report with the police.
It is also important to inform your RTO of the theft.
When you notify your insurance company, provide them all the details of  of your bike along with the FIR

Mohammed Mujeeb
Advocate, Hyderabad
19325 Answers
32 Consultations

First you register a FIR for the theft of bike with the local police.

 

Approach the RTO at Delhi with this FIR copy and get a certificate that this vehicle was registered with them and other details which will be furnished in the certificate.

Along with the invoice copy, insurance policy copy and other relevant papers you can apply for insurance claim.

You may get insurance value of the bike if all other things are okay.

 

T Kalaiselvan
Advocate, Vellore
89977 Answers
2492 Consultations

Dear sir

You should claim the full value of bike.

The documents required are

  1. Copy of FIR
  2. Copy of insurance 
  3. Copy of RC
  4. Copy of owners ID proof. 

Mohit Kapoor
Advocate, Rohtak
10686 Answers
7 Consultations

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