2.5 years /admitted bank error / destroyed cibil by 80 Points
This is little detailed , as I need to be clear with a lawyer.please be patient .
For me,Any loan taken till date has been paid on time and had credit score 840 .
2015 October bought a car on SBI loan , they gave ECS to me to submit to Andhra bank personal current account for automatic emi debit of rs 11,550 on 10th of every month.
In feb-march 2018 , went for a loan frm nbfc and they said your financial creditials are great even good score but repayment history is poor might have problem issuing loan , shocked ! I took CIBIL report see score has fallen 808
Reason : late payment for near 2.5 years of SBI loan
I checked Andhra bank statements and approached SBI bank manager , after checking he admitted there was a mistake from their end
Mistake is : as per SBI software due date is 25th of every month and amount is 11645
I questioned : i only gave the ECS form provided from SBI to my bank ,I can't change the content . The ECS given to Andhra bank states debited amount to be 11550 on 10th and emi debited on time for 2.5 years without a day delay suddenly your software says 11645 on 25th. Am I responsible ?
Manager : I am extremely sorry sir , I do not know how it happened,must be software issue, it's above my pay grade I will guide you to racpc head loan manager of entire city.
Racpc manager: after hearing entire event, he said
" I understand ,i see it's our mistake , I will give you in writing that we are at fault and your repayment was on time with stamp and sign "
I questioned : I also need to you to correct my CIBIL which you guys have been giving errored info ruining my CIBIL ?
Racpc manager : sir , please provide a new NACH form, new version of ECS , to additional 95 rupees
total 11645 and due to date as 10th ,
Me : what about CIBIL correction ?
Racpc manager : this was the BOMBSHELL
" frankly it's all automated between bank n CIBIL, with latest automatic software and I do not how to correct it !!!
I can write a letter with my sign n stamp saying you are perfect in repayment and it's bank error if you wish to avail loan from any bank and in one month new NACH form will take effect and within a year or so timely payments your CIBIL will be improved "
Next sentence , I FROZE for a moment
" If you know what to do regarding correcting cibil , let me know "
Me : how come mistakes of customers like missed payments n co , have to be apologized with money (penalty etc ) but bank mistakes even serious mistakes are apologized with just a SORRY ???
Later I called CIBIL n got to know the process,still as a consumer am helpless untill bank updates their mistake which I am in discussing with them .
I want to know ?
1: is there a ground for case ? I felt humiliation , mental stress, countless hours to entire process .
2: expenses involved and what are damages I can seek ?
3: as per Indian courts ,Avg time for case to see judgement ?
Asked 4 years ago in Civil Law