Arbitration case is going on.

With reference to above subject, I am holding Demat account (Client ID-2467511) in M/s Sharekhan Ltd, Bangalore for more than two years. I transferred all my shares from BMA securities Ltd to sharekhan.(Almost worth 70000/-). This became my main stock broker and started trading in equity and futures & options regularly. I Never asked them to reduce brokerage and never complained against any one. For investment purpose I have transferred Rs 100000/- on 11/03/2020 and Rs.80000/- on 12/03/2020. Initially I took nifty futures and sold them the next day. After that I took position on the bank's nifty future 18/03/2020 and continued to hold delivery. After that Ms.Preeti Relationship manager from sharekhan called me on 19/03/2020 for my bank nifty position's confirmation and she had discussed the shortfall amount. Later asked her if I do not pay the shortfall amount what will be the consequences .She told me that, towards the shortfall, they are charging 18% PA, then I agreed for that and requested her to not square off my positions without my permission and she agreed as well. After 5 min, again I called on the same number ([deleted]) and told her not to square off my positions , for which she agreed and confirmed the same. The next day 20/03/2020 I sold my option which I was holding earlier and almost Rs.6000/- credited to my demat account. I was also in the process of paying to clear the F&O positions. After this neither the relationship manager nor any other member from sharekhan Ltd has contacted me. Two month later I got mail from sherkhan on 27/05/2020 they have mentioned that they have sent SMS to me on 24/03/2020 in the morning at 7:47 AM and the margin shortfall is there for that purpose squared off all my positions. I have not received a proper response from the relationship manager nor from the sherkhan team. Then I complained (NSEBEN/0010508/20-21/ ISC) to NSE this is a totally unethical way to square off without customer permission and knowledge. NSE officer asked for the clarification to sharekhan they have not given proper response to NSE and me. Then it went to the IGRP meeting discussion and they ordered on 24/07/2020. As per SEBI (PROHIBITION OF FRAUDULENT AND UNFAIR TRADE PRACTICE RELATING TO SECURITIES MARKET) REGULATIONS, 17 july2003, relationship managers handle a limited number of clients and they have to follow up with respective clients for shortfall amounts. In my case, she had made a false commitment and was unfair to me. Sharekhan representatives also made misleading statements at the IGRP meeting. You can check GRC orders as well and they clearly mentioned that their relationship manager called me on 23 rd march 2020, but I have proof of an airtel bill ( attached ) they have not called me on the mentioned date. This is how they are misleading the clients and making losses and generating brokerage. They have not followed pre-trade confirmation rules also.