Didnt receive refund

Sir i didnt receive the fund i resigned from job 8 months before with proper notice period of3 months.when i mailed there is no response but i got only one mail from HO.below is the reply mail...pls help me to replyfor this mail This is to bring to your kind notice and as you must be aware that crisis caused because of pandemic, COVID-19 has drastically affected our classroom / business operations and revenue since during the ongoing period, admissions / enrolments could not be done, as expected. You are aware that FIITJEE had already been suffering losses and financial difficulties and now the sudden outbreak of pandemic and imposition of lockdown (to combat the rapid spread of Novel Coronavirus) and untoward situation has completely disrupted the functioning of the organization and have further worsened the situation drastically, due to which FIITJEE was forced to suspend its classroom operations, resultantly FIITJEE has been suffering financially a lot and have scarcity of funds to meet all of its financial needs. In view of the aforementioned, FIITJEE is burdened due to the ongoing financial crisis when there is no fresh flow of funds, as expected and the issue of survival has arisen. Therefore we are constrained to work and manage with limited funds and resources to give uninterrupted services to the students. Hope you will understand, as we have clarified you the situation (in detail) which is not in control of anyone, but everyone is bound to face this tough time with all the energy and strength. In view of the above, your full & final may get delayed for the reasons mentioned in our communications. However, once things are under complete control and FIITJEE starts functioning normally and come out of this financial stress / loss, your full & final (F&F) shall be processed as per rules by the concerned department (Payroll-F&A) accordingly, subject to fulfilment of terms and conditions of Service Contract / employment terms and conditions and you will be informed accordingly by them. We wish you a long and healthy life ahead with success in your career and future. Sd/- (Ashish Kumar Aggarwal) Authorized Signatory