Property Documents Misplaced by Mortgage Bank

Quote Hello Sir/Madam, I would like Your expert advice/suggestions for my problem below: I have sold a property on which there was a mortgage and registration with purchaser has been completed for the same, the purchaser wanted to balance transfer and when we reached out to the bank they are unable to trace my property documents. They are searching but I am kind of sure they will not be able to find. The bank said they will give below documents in case they are unable to trace the documents: Certified copies of chain document FIR News paper publications No Claim Certificate from advocate Covering letter So far they have not mentioned anything about Indemnity Bond. Based on the sell of the first property I have paid token amount to a third party for purchasing the new property and since my first property documents are misplaced the bank is not releasing the final payment and I am unable to pay the rest of the amount for new property to be purchased. Now my questions are as below: 1. In case the first property that I am selling, the bank does not provide loan (even on certified copies) and I have to return back the amount I received as well as other charges demanded by the purchaser like Agent commissions, registration charges etc. Will the bank that lost my documents compensate me for the loss? 2. Also the token I paid for purchasing new property and if that seller does not return me back my token amount,Will the bank that lost my documents compensate me for the loss? 3. In addition for loss of original documents and reduction in fair value price of the property in open market will the bank compensate for it as well? Please note that the bank had requested for 15 working days of time to search for the documents and the time is approaching soon, in the meanwhile I have also sent a legal notice to the bank for giving my original documents and the potential losses that bank would have to pay. Shall I complaint now in NHB? Shall I approach to consumer court? Hoping to hear back from You all. Best regards,