Need Money Back From Buyer
-I listed my laptop on ebay & it was purchased by a buyer called Brijesh Sharma.
-The buyer was found to be working with a company which is very near to my office.
-So, I handed over the laptop to him personally after he made transaction through ebay website with his Amex card.
-I never sold anything on ebay & later found that my money has been refunded to buyer because I violated an ebay policy which doesn't allow hand delivery of product.
-Now I don't have my laptop as well as money.
-Buyer (Brijesh Sharma) has both laptop & & money (Refunded ny ebay to his Amex credit card)
-Called ebay support on 20/11/2014 at 4:15PM.
-The excutive (Niharika - Executive) putted on hold for 10 min & confirmed that payment has been refunded back to American express card of buyer via transaction id
-Bank Transaction +ID: MAEC[deleted].
-However, american express officially denied any refund to buyer card on email.
-Called up buyer & he accepted that ebay has refunded him to his credit card but he has alreadt discontinued that card & amex cannot provide refund to him by cash or cheque.
-The buyer then applied for a new amex card which costed him Rs. 5000.
-Now buyer asked me to swipe his card any where so he can return my money.
-Meanwhile suddenly he denied to pay me back.
-Can I file a case or legal notice to this man.
-Ebay is not supporting by saying that I have voilated policies & not I have to sort it out with buyer.
-I am not at all a regular seller. This was my first transaction on ebay which left me with disgusting experience.
-I work for an IT firm & just sold my personal laptop on ebay due to a need of money but I am waiting for the same since 8 months now.
-I understand that I have violated ebay policy by had delivering the product to buyer but had I been aware about this process I won't have done it. It was just by luck that the buyer happened to be working in very next building to me.
-You guys have suspended out account & now buyer has my laptop & I did not get money, neither the buyer has got any refund in his card.
-SR # of the conversation was [deleted].