Change of name

My relative changed her name in 2006 by duly completing all legal requirements (gazette published in Aug 2006). Subsequently, she has obtained various documents such as PAN, Driving license, Adhar, Bank account, Voter id in the new name. However, the academic certificates (10th class to post graduation certificates), which are very old (issued during 1994 to 2002 i.e. prior to 2006), are in the old name. Last year, she admitted in a university for higher education and admitted with new name. After annual examination, the university has denied to issue Certificate in new name stating that the student's name cannot be changed in the University record as she has not changed her name in the academic certificates (10th class to post graduation certificates). Through a letter, university has directed that the student has to change her name first in academic certificates (10th class to post graduation certificates) then come to university for correction. In this regard, my queries are as under: 1) Can university deny to issue certificate in new name even after having all legal documents required for name change, as all other authorities mentioned above considered the same and issued the documents in new name? 2) Whether issuance of certificate (for the course pursued in 2017-18) by university in old name, which no longer exists, would be valid? A reply in regard to above from legal expert will be highly solicited.