Non settlement of motor vehicle insurance

I am Om Prakash Pachauri writing this letter to you to grab your attention to the unsettled issue of my insurance claim. I have done insurance of my bike Hero Passion Pro DL3SCR 0314 Policy no 11931 dated 12.09.2016 which had stolen from Meerut (Uttar Pradesh) on 24.10.16 from my relative Mohan Swaroop Sharma. The insurance enables me to ask for a claim (Amt 30000/). We made FIR and done all the formalities. Your Company sent a representative and filed the report and they told that they will call me soon regarding the insurance and will get the feedback from the company at the earliest. But your one of the representative misguides my relative and took the affidavit as he has purchased my bike without my concern, although RC and all the papers on my name till date. I would like to bring to your notice that I didn’t get any correspondence from the company yet in spite of my several reminders on phone. I request you to see what the matter is and reply at the earliest. Looking forward for your kind co-operation. Thanking you, Om Prakash Pachauri.