Snapdeal nor supplying product neither refunding my money
I had ordered Lenovo tab to snapdeal why their website.
I received a product thru courier. I paid its COD amount 10999/- . Tab worked ok initially but it stopped working on second day itself.
when contacted snapdeal they arranged for return of tab thru same courier and returned product.
I also got mail from snapdeal saying that they are arranging to send a new replacement of same tab.
But, i did not get my product . On my number of followups on phone and thru mail i received only a reply " your product is despatched and in transit"
One fine day i got a mail from snapdeal expressing their inability to deliver my product , so they are refunding my amount.
I was not happy i demanded my replacement and denied refund. But for which they did not respond. I kept regular follow up thru mail. but No Response from snapdeal customer service team or any other body of snapdeal till date.
I sent various reminders asking them to reply, but no response from snapdeal.
Now i am worried about this situation besisdes mental torture i lost lot of time following up on this also now Till date i did not get product nor refund.
Snapdeal had Diwali Offers - and must have done this to many other consumers like me who fall into this nasty trap of online Mega Offers!
Kindly advice !
Thanks and Best Regards.